Onsite at ORNL

COVID-19 Guidelines
Users must be fully vaccinated (2 weeks past final shot before coming on-site) or have received a negative COVID-19 test within 72 hours of access and subsequently no less than once per week for the duration of the access requirement. During times of peak transmission, ORNL may restrict the number of users allowed on-site per experiment as the Laboratory continues to manage on-site density to protect staff and visitors. Everyone must wear surgical, KN95, N95, or other filtered masks while indoors on the ORNL campus. Unfiltered cloth masks such as neck gaiters are not acceptable unless worn over a surgical mask. Face masks must completely cover your nose and mouth. Stay off campus and call your host if you’re sick or experiencing COVID-19 symptoms. Consult the Neutron Sciences User Playbook for more COVID-19 guidance and as a refresher on how we do things around ORNL to ensure safe and productive operations.
 

Arrival and Check-In

1. Stop for ID Check

Each of the two Oak Ridge National Laboratory (ORNL) vehicle entrances on Bethel Valley Road have security checkpoints. Use the visitor lane and stop at the guardhouse to show the acceptable photo identification and entry pass (if received) to the guard.
 

2. Pick Up Badge and Dosimeter

Plan to arrive at the Chestnut Ridge Visitors Center to pick up your badge and dosimeter at least one hour before your scheduled Practical Factors Evaluation (PFE). This allows enough time to complete the badging and check-in process.

Foreign nationals are required to provide their passport and visa, including I-20 document or Legal Permanent Resident (LPR) “green” card, if applicable.

If you plan to arrive outside the Chestnut Ridge Visitors Center’s hours, please notify the User Office to arrange for badge and dosimeter pickup.

Visitor Center: Monday through Friday, 7:30 a.m. – 4 p.m.

After you pick up your badge, a User Assistant will verify that you have completed all required training. If you have been scheduled for the Practical Factors Evaluation (PFE) training, they will direct you to this training which is held in the User Office lounge.

 

3. Check-In Your Samples

Sample Management staff will check in your samples or confirm shipped samples have been received and are ready for the experiment. They will also review the Sample Management Agreement with you. All participating users must sign this agreement regardless of whether or not you have samples to check in.

The SNS Sample Check-In desk is located in the SNS Office Building (8600), Room K-201 (second floor).

The HFIR Sample Check-In desk is located in the Cold Guide Hall (Building 7972).

 

Campus Transportation

The ORNL Taxi provides transportation around campus to staff and visitors without a vehicle or prefer not to drive themselves.

The ORNL Taxi operates from 7 a.m. – 4 p.m., Monday through Friday. Because there is no transportation available outside of these operating hours, plan to use the taxi within these hours.

To ride the ORNL Taxi:

  • Call the taxi (from 7 a.m. – 3 p.m. call 865-680-2303, or from 8 a.m. – 4 p.m. call 865-680-9800).
  • Tell the driver where to pick you up and where you need to go.
  • Wait at the designated taxi pickup location for the taxi to arrive.

Reminder: Masks are required while traveling in the ORNL Taxi.

*Please Note: Taxi service was temporarily suspended on January 11, 2022.

 

During Your Experiment

Wi-Fi and Computer Access

The ORNL wireless network is available for users to access while onsite. A personal computer or phone with wireless capability is required for access. Follow the directions here to log onto the ORNL Wi-Fi network.
 

SNS and HFIR User Lounges

The HFIR User Lounge in Building 7964K has 25 desk carols for users to work with their own computers and several workstations for monitoring experiments. In addition, a small kitchen and lounge are available for use that include refrigerators, a coffee pot, microwaves, couches, and lockers.

The SNS User Lounge is in Building 8600, room J-200 and has several comfortable seating areas with four workstations where users can monitor their experiments. Lockers, a refrigerator, and a coffee machine are also provided in the lounge. Other amenities, such as water fountains and microwaves, can be found nearby. 
 

User Workstations at SNS

The SNS User Lounge includes four computer workstations. These are available for users to monitor their experiment during evenings and weekends when the campus taxi is not available. An ORNL XCAMS ID is required to log in.

Since the SNS User Lounge is an easy walk from the Guest House and HFIR is three miles away, HFIR users without a car may find utilizing the workstations in the SNS User Lounge particularly useful.

 

 

Photography Guidelines

There are some restrictions in place for photography at ORNL. Photography is permitted and may be used to document your research or to take pictures around the ORNL campus. Signs are generally posted in areas where photography is prohibited or restricted. Ask your local contact about what you may photograph or about what areas prohibit cameras.

 

Meals

On-site Dining

Oliver's, ORNL’s on campus dining, offers breakfast, lunch, and dinner depending on the location. Users are responsible for the cost of all their meals.

Oliver's has three onsite locations:

  • Visitor/Conference Center cafeteria (Building 5200)
    Breakfast is served 7 – 9:30 a.m. and lunch is served 10:45 a.m. – 1:15 p.m., Monday through Friday.
  • SNS Cafeteria (Building 8600)
    Breakfast is served 7 –  9:30 a.m. and lunch is served 10:45 – 1:15 p.m., Monday through Friday Vending services with snacks and beverages can be found in many buildings on campus. The SNS Cafeteria also offers a self-service cooler and checkout system available 24/7. You can choose from the available pre-packaged food items and beverages and ring up purchases at the credit card only self-checkout kiosk.
  • HFIR Satellite canteen (Building 7910)
    Lunch served 10:45 a.m. – 12:15 p.m., Monday through Friday

 

Off-site Dining

Oak Ridge and Knoxville offer a variety of dining options. Users are welcome to enjoy dinning offsite, but should be aware transportation offsite is the responsibility of the user and ride sharing services, such as Uber, are not permitted on campus.

 

Food Deliveries

Several Oak Ridge restaurants are permitted to deliver onsite to users who are valid ORNL visitors. Vendors must present a purchase order to the guard on duty at the entrance portal, who will verify the user is a valid ORNL visitor.   

Food deliveries outside of ORNL business hours can only be delivered to users staying at the Guest House.

 

Free Time

It is possible you will have free time during your visit. ORNL and the nearby cities of Oak Ridge and Knoxville offer a variety of activities and entertainment to enjoy, such as mountains, rivers and lakes, outdoor adventures, championship college teams and minor-league baseball, movies, shopping, and cultural events.